Most Common Questions

We do provide the trial order free of charge for regular designs, you can send us via email or place an order after registering on our website. You can also contact our sales department at xcellentplus@gmail.com for more query or call us at +1-585-444-6246.

Our designers are very professional. They work on all type of software. So, we can send you any type you need for your work. We usually deal with .Ai, .Eps, .Svg,, Dst, Emb, .Cdr, .Pdf, .Jpg, .Png etc.

We will send you design to you email and also you can also get your work on Xcellent Plus Dashboard. We usually send back designs in 4 to 12 hours. For rush order we deliver within 1 to 5 hours. It depends on the complexity of designs.

We accept payments through card and PayPal.

Related Questions

We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away or it will be free of cost.

Yes, we do all sort of digitizing. All of our digitizers are very experienced in it.

Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience,the followings might be factors that cause the difference: Fabric material. Needles Thread Human skill Setting up of an embroidery machine, like speed, Age of an embroidery machine - very new, or very old. Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference, if scan or digital image of your sewout is provided.

In order to protect customers' copyright, we do not sell stock design. Your designs will be kept strictly confidential by us. We never sell our customer'sdesign to others. Also we have a strong system to store your designs in case you lose it or can't find it, please feel free to contact us at digitize@mydigitizers.com. or call us at (732)-508-7590 we'll resend it to you at our earliest.