Refund Policy
At XcellentPlus, we strive to provide exceptional service and quality in our embroidery digitizing and vector artwork conversion services. Your satisfaction is our top priority. If you are not satisfied with our work, please follow the steps outlined below to request a refund.
Refund Request Process:
- Initial Concerns: If you are dissatisfied with the artwork provided, please email us at xcellentplus@gmail.com with your order number and concerns. We are open to critiques and will work to address your issues.
- Refund Requests: If you are still not satisfied after discussing your concerns, you can request a refund by emailing xcellentplus@gmail.com. Include your order number, date of delivery, and the name of the person you were dealing with.
- Timeframe: Refund requests must be submitted within 10 days of receiving the final files.
- Resolution: We reserve the right to attempt to resolve disputes and provide alternative solutions before offering a refund. If we cannot satisfy you, a refund will be issued.
- Deduction: Any fees incurred during the transfer of funds to and from XcellentPlus will be deducted from the refund amount.
- Taxes and Service Charges: Refunds may be subject to applicable taxes or service charges.
- Refund Recipient: Refunds will only be issued to the original client and not to any other person, company, website, or ongoing project.
- Final Decisions: All decisions regarding refunds are final. XcellentPlus reserves the right to modify this policy at any time.
Contact Us:
For any questions regarding our Refund Policy, please email us at xcellentplus@gmail.com.